We want you to be happy with your order. Here is how returns, reprints, and refunds work for custom printed products.
Custom orders are made for you
Because custom orders are printed just for you, we cannot take back items that were printed correctly — the design, sizes, and product were approved by you before we printed.
If the items were not what you ordered — wrong product, wrong sizes, or a printing mistake on our side — we will make it right, and you do not need to send the items back.
We will reprint or refund if we made a mistake
If we make a mistake — for example, we print the wrong design, the wrong sizes, or the wrong colors — we will fix it: a reprint or a refund, whichever is fair. We want you to be happy with the result.
For items that have a product defect, we will offer a reprint, a refund, or a substitute item — whichever is fair. We want you to be happy with the result.
How to raise an issue
Email admin@govyprints.com within 14 days of receiving your items, with your order details and a photo of the issue if you can. We will let you know what we can do.
What about size, color, or design changes?
We cannot change the design, sizes, or colors of items after they are printed, as the items are made to order. Please check your proof carefully before you approve it — if you are unsure about the design or colors, let us know before we print it, and we will check it again.
Questions? Email admin@govyprints.com or read our Shipping & Delivery and Invoice & Payment Terms pages.